Terms of Service

These Terms of Service (“Terms of Service” or “Agreement”) for MagnetWireless LLC (“MagnetWireless” or “We”) (including, but not limited to, its officers, owners, shareholders, executives, directors, employees, affiliated companies, and any companies, agents or any other service provider that provides services to MagnetWireless LLC or to its Customers) are a legal agreement between You (either an individual or an entity that You are representing, hereinafter “You” or “Your” or “Customer”) and MagnetWireless LLC for the MagnetWireless LLC Services (“Services”) and any products (“Equipment”) You obtain from MagnetWireless LLC. Your use of the Services and/or Equipment constitutes Your agreement to the terms of this Agreement. You acknowledge that MagnetWireless LLC would not agree to provide the Services or Equipment without that assent. You agree to read the following Terms of Service and only to use the Services and Equipment if You are in full agreement. Before using the Services or Equipment from MagnetWireless LLC, You are fully aware and agree to be legally bound and hereby agree irrevocably to the Terms of Services within this Agreement. The Customer understands that MagnetWireless LLC may change, modify, correct, suspend or discontinue any portion of this Agreement or the Services and limit or restrict any related functions of this site in whole or part, at any time, and MagnetWireless LLC will use reasonable effort to notify Customer. You hereby represent and agree that by activating or using our Service and/or Equipment that You are of legal age to enter into this Agreement and have full authority to enter into this Agreement.

1. Establishment of Service

The Services and Equipment include new products, product changes, upgrades, support, and other services. You may only receive the Services if You are a Service subscriber in good standing with a valid, authorized payment method on file with the existing provider or with a good credit history. You understand that MagnetWireless LLC will deliver a fixed wireless terminal and we are not responsible for any third-party products, nor will We contact any third-party provider on Your behalf if you purchase a device from someone else. You have complete choice to port your old number to this device or go with a new number.

2. Term

The term of this Agreement (“Term”) begins on the date which Customer purchases Services or Equipment from MagnetWireless LLC by signing an additional agreement(s) or (“Contract” also known as the “LOA”) or through “Third Party Verification” on recorded line and ends upon termination of all Services, except as otherwise provided herein. The terms and conditions of any such Contract automatically renew for the same terms unless Customer gives sufficient notice per said Contract terms.

2.1 Cancellation or Termination

Upon Your request to initiate cancellation, You will provide and MagnetWireless LLC will collect the pertinent information to effect cancellation as reasonably possible in accordance with Your instructions. You will receive a confirmation number on call, of the cancellation (whether all Services or individual Services) from MagnetWireless LLC. You may cancel the Services by providing MagnetWireless LLC with a notice of Your intent to cancel at least 48 hours in advance by having the Superuser to the account complete the input form located on the account portal. MagnetWireless LLC ACCEPTS CANCELLATION VIA TELEPHONE AND E-MAIL ONLY. NO OTHER METHODS ARE APPLICABLE. FAILURE TO CANCEL SERVICES IN ACCORDANCE WITH THIS SECTION WILL RESULT IN ONGOING SERVICE FEES. You acknowledge that the cancellation will be effective no earlier than 48 hours after You provide notification to MagnetWireless LLC via the cancellation form. MagnetWireless LLC will provide You with E-mail confirmation of both Your request to cancel Services and the actual cancellation of Services. If You do not receive a confirmation of Your request to cancel after calling or if You do not receive a confirmation of Service cancellation, You must notify MagnetWireless LLC by contacting MagnetWireless LLC Customer Care at the number located on Your invoice. You understand and agree that cancellation of Your Service is Your sole right and remedy with respect to any dispute with MagnetWireless LLC. This includes, but is not limited to, any dispute related to, or arising out of: a) Any term of this Agreement; b) Your Contract for Services or Equipment; c) MagnetWireless LLC’s enforcement or application of this Agreement or Contract; d) Any policy or practice of MagnetWireless LLC, including any MagnetWireless LLC Privacy Policy, or MagnetWireless LLC’s enforcement or application of these policies; or e) The amount or type of fees, applicable taxes, billing methods, or any change to the fees, applicable taxes, or billing methods.

Refunds: MagnetWireless LLC will refund in whole or in part, or issue credits for any charges already billed to Your account in a situation where your services stop working due to failure on MagnetWireless LLC’s end.

Return Policy: You should return any Equipment sold to You by MagnetWireless LLC to be shipped to MagnetWireless LLC’s current address, as will be provided to You by our customer support team or mentioned on the bill. MagnetWireless LLC will be responsible to pay for all shipping and handling charges associated with Your returning of the Equipment if you choose to, and USPS will bear the risk of loss with respect to the shipment of the Equipment. If the Equipment is not received back by us in good, properly working condition or if We do not otherwise timely receive back from you the Equipment, You will not be entitled to receive a credit of any applicable security fees, even if the Equipment was properly working and in good condition at the time you shipped it back to us. You will be entitled to a credit in the amount of any applicable security fees if You return to us the leased Equipment within 14 days from the date that You provide us with notice of termination of your Service, provided, that We receive the leased Equipment back from you in good, properly working condition.

2.2 MagnetWireless LLC’s Right to Terminate or Modify Services

MagnetWireless LLC may modify the terms of this Agreement or other Contracts, including, but not limited to, the price, content, or nature of the Services or Equipment, upon notice to You. Your continued use of the Services or Equipment constitutes Your agreement with the modified terms of this Agreement or Contract. If You are located in a jurisdiction that prohibits the enforcement of material changes to this Agreement without express notice to You, prior to such changes or cancellations becoming effective with respect to You, MagnetWireless LLC will notify You thereof by electronic mail which will contain the changed terms or a link to the website where such changes or cancellations are posted. Your use of the service after receiving such notice shall constitute Your acceptance of all such revisions and cancellations. In the event MagnetWireless LLC materially modifies the Agreement or the Contract to Your detriment, then You may terminate the Services as provided above. MagnetWireless LLC may terminate this Agreement and any Contracts at any time upon notice to You as provided herein or therein. Provided that in the event You have not violated any term of this Agreement or Contract, You will be entitled to receive the Services or Equipment for any period for which You have already paid, or a pro-rata refund at MagnetWireless LLC’s sole discretion. This Agreement or any Contract will automatically terminate if You fail to comply with any term. No refund will be provided in the event that You have violated any term of this Agreement or Contract. No notice shall be required from MagnetWireless LLC to effect such termination. Upon any termination of this Agreement (whether by You or MagnetWireless LLC), You shall immediately discontinue use of the Services or Equipment. Your obligation to pay accrued charges and fees shall survive any termination of this Agreement or Contract.

2.3 Assignment of Numbers Upon Activation

It is the responsibility of MagnetWireless LLC to port-in your old number after 24 hours, once you test the device and show consent that you are satisfied with the quality of service. Once We port number to this device, it will not be MagnetWireless LLC’s responsibility to switch it back to the existing carrier. You acknowledge that any process involved in switching to another carrier will be totally the responsibility of You. You also acknowledge that in such case, MagnetWireless LLC is not liable for any damages as a result of such failure. More information regarding the Porting of Numbers may be found in Section 6 of this Agreement.

3. Service Use Restrictions

3.1 Compliance with Laws

You agree that You shall only use the Services in a manner that complies with all laws and regulations applicable to Your use of the Services and/or Equipment, including, but not limited to, applicable restrictions concerning copyright and other intellectual property rights, and restrictions concerning call recording, call monitoring, call interception and/or direct marketing or telemarketing. MagnetWireless LLC may provide You with guidelines regarding compliance with applicable laws and regulation(s); however, You are solely responsible for ensuring that Your use of the Services is in compliance with such laws and regulations, including, but not limited to, the Telephone Consumer Protection Act (“TCPA”), the Telemarketing Sales Rule (“TSR”), the Do Not Call list registry rules (http://www.donotcall.gov), the Digital Millennium Copyright Act (“DCMA”), and other rules governing the Services as established by the Federal Communications Commission (“FCC”), the Federal Trade Commission (“FTC”) or other regulatory authorities. You may only use the Services for Your own use. You may not use the Services in any way to provide, or as part of, any commercial service or application or in any way interfere with the users, services, or equipment of the network. You may not attempt to, in conjunction with any device, software program or service, circumvent technological measures employed to control access to the Service or Equipment. In addition to any other remedies available in equity or law to MagnetWireless LLC, failure to comply with any of the terms and conditions in this Section 3 shall result in immediate termination of the Services or Equipment.

3.2 Fair Use

MagnetWireless LLC’s business service plans and features are for normal, reasonable business or residential use and consistent with the types and levels of usage by typical customers on the same business or residential calling plan. “Typical” refers to the calling patterns of at least 95% of our business or residential customers, respectively, on the same respective business or residential calling plan. While most reasonable uses of our Services or Equipment in connection with the terms of this provision (“Fair Use Policy” or “Policy”) are permitted by MagnetWireless LLC, unauthorized or excessive use beyond that normally experienced by typical business customers may cause extreme network capacity and congestion issues and interfere with our network and third-party networks with whom We connect for call initiation and completion services. Such unauthorized or excessive use may manifest itself in increased busy signals for our customers and others and may result in service termination. Any such excessive usage or other use or action of the Services or Equipment that causes a disruption in the network integrity of MagnetWireless LLC services or its vendors, whether directly or indirectly, is strictly prohibited and may result in immediate suspension or termination of the Services.

3.3 Excessive Usage

You agree to use unlimited voice plans for normal voice-related communications with aggregate usage that falls within the range of similarly situated business customers but in no event in excess of 10,000 minutes per billing cycle per extension. If it is determined that Your usage is excessive or abusive, as determined in the sole judgment by MagnetWireless LLC, then You agree to pay a per-minute or per-page fee for use in excess of those levels at the then current rate established by MagnetWireless LLC, of at least $.05 per minute and/or $.05 per facsimile page. Also, upon such determination then at MagnetWireless LLC’s sole option, Your service may be immediately suspended or terminated without notice. THIS OVERAGE FEE APPLIES TO ALL PLANS INCLUDING UNLIMITED PLANS.

3.4 Evaluation of Usage

MagnetWireless LLC evaluates customer usage in comparison to typical levels of permissible usage engaged in by our customers and their respective plans, and MagnetWireless LLC reserves the right to review usage of unlimited usage plans to ensure that each Customer is not abusing such plans. Each of the following is impermissible under MagnetWireless LLC’s plans and considered outside of normal use and subject to suspension or termination without the right to cure by Customer: Resale to others; Auto-dialing or fax/voice blasts; Without live dialog, including use as a monitor or for transcription purposes; Continuous or extensive call forwarding; Continuous connectivity; Constant dialing; Iterative dialing; Telemarketing involving practices that are in violation of any law or regulation or any other activity that would be inconsistent with small business usage. You agree that You will NOT use the Services in ways that violate laws, infringe the rights of others, or interfere with the users, services, or equipment of the Services. You agree and represent that You are purchasing the Services and/or the equipment for Your own internal use only and shall not resell, transfer or make a charge to the Services without the advance express written permission of MagnetWireless LLC. We reserve the right to at any time to enforce the Fair Use Policy in accordance with its terms.

3.5 For Lawful and Appropriate Purposes Only

You agree to use the Service and/or Equipment only for lawful purposes and not to use them for transmitting or receiving any communication, content, or material of any kind which, in MagnetWireless LLC’s sole judgment, is unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable, including where the transmission, receipt and/or possession of such communication or material would constitute a criminal offense, give rise to a civil liability, or otherwise violate any applicable local, state, national or international law. MagnetWireless LLC reserves the right to suspend or terminate your Service immediately and without advance notice if MagnetWireless LLC, in its sole discretion, believes that You have violated the above restrictions. Following is a non-exhaustive list of examples of illegal, fraudulent, improper, or inappropriate uses of our Service and or devices, for which MagnetWireless LLC may suspend or terminate Your Service if You use it to: Threaten; Abuse; Harass; Defame; Libel; Deceive; Commit fraud; Infringe on Copyrights; and/or Invade another’s privacy or any similar behavior. You are liable for any and all use of the Service by any person making use of the Service under Your account. You agree to indemnify and hold harmless MagnetWireless LLC and its affiliates and each of their respective officers, directors, shareholders, employees, agents, contractors, representatives, content providers and service providers, from and against any and all losses, claims, obligations, liabilities, damages, settlements, costs and expenses (including, but not limited to, consequential damages, incidental damages, special damages, disbursements and attorneys’ fees, including attorneys’ fees incurred from counsel selected by MagnetWireless LLC in its sole discretion) arising from or relating to any actual or threatened claim, suit, action, proceeding, governmental investigation or enforcement action based upon or arising out of: (i) Your breach of the above warranties; or (ii) any use by You, or an account or computer owned by You, of the MagnetWireless LLC Services. You agree to cooperate as fully as reasonably required in the defense of any claim, suit, action, proceeding, governmental investigation or enforcement action, but we reserve the right, at Your expense, to assume the exclusive defense and control of any matter in which You are a named party and that is otherwise subject to indemnification by You. You acknowledge and agree to be held liable for any and all damages caused to MagnetWireless LLC by you as a direct result of a violation of local, state, national, or international laws and regulations, including, but not limited to, those damages that may arise from your fraudulent, intentional or unintentional harm, disability, unauthorized use of, or destruction to any and all Equipment, licensing and/or Services provided by MagnetWireless LLC to You.

3.6 Prohibited Use

You may not use any automated means to manipulate our Service or use our Service to violate any law, rule, regulation, or any third party’s intellectual property or personal rights. You shall not use our Service or our device to: Impersonate another person; Send bulk unsolicited messages; Violate any law, rule or regulation; Violate any third party’s intellectual property or personal rights, or Exceed Your permitted access to our Service. We may monitor the use of our Service for violations of these Terms of Service. We may remove or block all communications if We suspect a violation of this Agreement, or if We think it necessary in order to protect our Service, or those of underlying carriers or MagnetWireless LLC’s affiliates, directors, officers, agents, and employees from harm.

3.7 Copyright / Trademark / Unauthorized Usage of Device, Firmware or Software

The Service, including any Equipment, firmware or software used to provide the Service or provided to Customer in conjunction with providing the Service (including firmware embedded in any Equipment), and all information, documents and materials provided or offered by MagnetWireless LLC and on its website are protected by trademark, copyright and/or other intellectual property laws and international treaty provisions. All websites, corporate names, service marks, trademarks, trade names, logos and domain names (collectively “marks”) of MagnetWireless LLC are, and shall remain, the exclusive property of MagnetWireless LLC and nothing in this Agreement shall grant you the right to right or license to use such marks. You acknowledge that you are not given any license to use any firmware or software used to provide the Service or provided to you in conjunction with providing the Service, or embedded in any Equipment, other than a nontransferable, revocable license to use the same (without making any modification thereto) strictly in accordance with the terms and conditions of this Agreement, and that the Equipment is exclusively for use in connection with the Service. You may not use the Service through any analog telephone adapter (or similar device) not provided by MagnetWireless LLC. You represent and warrant that you possess all required rights, including software and/or firmware licenses, to use any other equipment (e.g. telephone handsets) permitted to be used with the Service and you agree to indemnify, defend and hold harmless MagnetWireless LLC and the MagnetWireless LLC Indemnitees from and against any and all Indemnifiable Damages incurred or suffered by them arising out of or in connection with your use of such equipment with the Service.

3.8 MagnetWireless LLC’s Rights

We reserve the right to review Your account and take further action, including, but not limited to, immediate suspension of Your Service if account usage is beyond normal standards for typical customers on the same calling plan, impermissible or detrimental to other customers’ ability to use the Service or adversely affects our or third-party network providers’ operations. We may assess abnormal usage based on comparisons to the usage patterns and levels of our other customers on the same plan(s). If We determine that You are engaging in abnormal or impermissible usage, we will use commercially reasonable efforts to inform You and may provide You with the opportunity to correct the improper usage. If We afford You the opportunity to correct Your abnormal usage patterns and You fail to immediately conform to normal use, We may exercise our right to transfer Your service to a more appropriate plan, charge applicable rates for that plan, implement other limitations or suspend or terminate Your service with or without notice. If We believe that our Service has been used for an unlawful purpose, We may immediately terminate Your Service with or without notice and/or forward the relevant communication and other information to the appropriate authorities for investigation and prosecution. We reserve all of our legal rights.

3.9 Right to Disclose Information

If We believe that You have used our service or device for an unlawful purpose, We may forward the relevant communication and other information, including Your identity, to the appropriate authorities for investigation and prosecution. You consent to our forwarding of any such communications and information to these authorities. In addition, You hereby agree to disclose Your name, telephone number, credit card information, and other personal information, any communications sent or received by You, and any other information that We may have about Your account, including but not limited to, types of service, length of service, MAC address(es), IP address(es), E-mail address(es), registered 911 address, and all other account information, as follows: In response to law enforcement or other governmental agency requests; As required by law, regulation, rule, subpoena, search warrant, or court order; As necessary to identify, contact, or bring legal action against someone who may be misusing the service, the device, or both; To protect MagnetWireless LLC’s rights and property; or In emergency situations where disclosure of such information is necessary to protect MagnetWireless LLC’s customers or third parties from imminent harm.

3.9.1 CALEA

You acknowledge that MagnetWireless LLC intends to fully comply with the Communications Assistance for Law Enforcement Act of 1984, and all rules and regulations promulgated thereunder, as the same may be amended from time to time (”CALEA”). You agree and consent to MagnetWireless LLC’s right to monitor, tap, trace and otherwise disclose the nature and content of your communications if and as required by law enforcement authorities without notice to you and to provide such other assistance to law enforcement authorities as may lawfully be requested by them.

3.10 Changes

MagnetWireless LLC reserves the right to change this Policy at any time upon notice to You. Changes shall become effective upon the later of the date specified in the notice or when a revised Policy is posted to MagnetWireless LLC’s website.

4. Personal Information and Privacy

MagnetWireless LLC utilizes the public Internet and third-party networks to provide voice and data services. Accordingly, MagnetWireless LLC cannot guarantee the security of Your voice and data communications. MagnetWireless LLC is committed to respecting Your privacy. If You choose to provide personal information, it will only be used in the context of Your relationship with MagnetWireless LLC, and may be disclosed under the terms listed in Section 3.9 of this Agreement. You authorize MagnetWireless LLC to use Your account information to offer You either directly, or through third parties on behalf of MagnetWireless LLC, other MagnetWireless LLC Services and Equipment. MagnetWireless LLC will not sell, rent, or lease Your personal information to third parties unless such third parties are calling on behalf of MagnetWireless LLC Services and Equipment. You may opt-out of any approval to receive such solicitations.

5. Notification of Service Changes

From time to time, MagnetWireless LLC may send You E-mails or text messages (SMS) describing new or changed Services, and how to access them, to the E-mail addresses or SMS mobile phone numbers You provide. If You provide us with Your cell phone number, You consent to receiving service-related information from us via SMS. You will receive service-related E-mails or SMS messages even if You have opted out of receiving other E-mails or other SMS messages from MagnetWireless LLC. If You do not want to receive service-related E-mails or SMS messages, You may opt out by contacting MagnetWireless LLC Customer Care at the number on Your invoice. You also agree that You are solely responsible for the SMS charges that Your wireless provider may charge for both sending an SMS to us and for receiving any account-related SMS from MagnetWireless LLC.

6. Ported Telephone Numbers on Service Disconnection

6.1 Single line Accounts

You may be able to take, or “port,” Your current telephone number(s) to another service provider. You will remain responsible for all charges and fees until You notify MagnetWireless LLC of Your election to cancel services in accordance with this Agreement or appropriate Contract. Until You notify us of Your intention to cancel, You will not receive any refund or partial refund or any credits for any charges already billed to Your account.

6.2 Multiple-line Accounts

If You request that a new service provider port a number from us and You have multiple numbers assigned to Your account and/or additional equipment on Your account, You are required to notify us of Your intent to terminate the specific affected Services on Your account or We will continue to bill for such Services. You will continue to be responsible for all the charges and fees associated with the remaining Services on Your MagnetWireless LLC account. You will not receive any refund or partial refund or any credits for any charges already billed to Your account. Until Your numbers port to another carrier, You will be responsible to pay for all Service and Equipment charges incurred.

6.3 Requests for MagnetWireless LLC to Port numbers to MagnetWireless LLC

If You request that MagnetWireless LLC port a number from an existing service provider to MagnetWireless LLC, MagnetWireless LLC will use commercially reasonable efforts to assist You in porting that number. You acknowledge that service providers require verification of identity, as well as authorization and other reasonable information in order to port any numbers to MagnetWireless LLC. You must correctly complete a letter of authorization, provide us with a copy of Your most recent bill from such service provider, and provide us with any other information required by such service provider to port Your number to MagnetWireless LLC. FAILURE TO PROVIDE ANY INFORMATION REQUESTED BY MagnetWireless LLC OR THE THIRD PARTY SERVICE PROVIDER WILL DELAY THE PORTING OF THE NUMBER TO MagnetWireless LLC. MagnetWireless LLC SHALL NOT BE RESPONSIBLE FOR ANY DELAY IN THE PORT OF YOUR NUMBER AND WILL NOT PROVIDE CREDIT FOR ANY SUCH DELAYS. In some cases, MagnetWireless LLC may permit You to submit documentation required to port numbers using a web-enabled user interface. You may withdraw Your consent to submit Your porting request telephonically by contacting MagnetWireless LLC Customer Care prior to our submitting the porting request to the carrier. MagnetWireless LLC is not responsible for any loss or damage caused as a result of any failure to port a number to or from MagnetWireless LLC or any disruption of Service encountered during the port process.

7. Payment & Services

7.1 Automatic Monthly Billing

The Services and Equipment are provided on a monthly basis, with an automatic monthly or term renewals unless You give us notice either per the terms of Your Contract or, if Your Service plan is on a month-to-month basis, then forty-eight (48) hours’ notice of cancellation prior to a scheduled billing date in accordance with the requirements below. You agree to pay MagnetWireless LLC the non-recurring and recurring monthly service charges, set-up charges, equipment, and usage charges, if applicable, for Your use of the Services plus any applicable taxes as set forth herein.

7.2 Fee Payments, Late Charges Disconnection

All fees are due after 15 days from the Term initiation date, of each billing period. MagnetWireless LLC may provide You with a monthly statement for Service; and, will charge all Services and Equipment to Your credit card in advance each month. Fees may include monthly recurring charges (“Service Fees”), and other non-recurring charges. Service Fees may include but not be limited to: Activation fees; Shipping and handling fees; Porting fees; Regulatory fees and regulatory compliance and intellectual property recovery fees (“Regulatory Recovery Fees”); Government mandated pass through fees such as, but not limited to, Universal Service Fund (“USF”) fees and 911/E-911 fees (“ 911Fees”); Company fees; disconnection or reconnection fees; and Equipment fees. You agree to pay for all Equipment and set-up fees at the time You accept any agreement for the Services and Equipment. You agree to pay for the first month of Services and Equipment upon Your request for such Services and Equipment. All payments, including payments paid in advance, are completely non-refundable. Failure to pay in full may result in immediate account suspension without further notice and MagnetWireless LLC shall have no liability for such suspension under any circumstances. Accounts will be reactivated, at MagnetWireless LLC’s sole discretion, only when the account balance is paid in full and a twenty-five dollar ($25.00) reconnect fee is paid. MagnetWireless LLC reserves the right to charge the credit card for up to thirty (30) days after receipt of notice of termination. In instances where payments are made via check or wire transfer, or if charges are rejected by a credit card processor, payment is due immediately after the invoice date and MagnetWireless LLC will assess an additional 1.5% (or the highest amount allowed by law, whichever is higher) per month late charge if Your payment is more than thirty (30) days past due until payment in full is made. MagnetWireless LLC may modify the rates for Service fees or Usage Fees, Equipment Costs, or other fees or charges at any time, but will provide at least thirty (30) days’ advance notice by postal mail, E-mail or by publishing the new Service fees or Fees on its respective website. Payment terms may be specified on the invoice, including late payment, reconnect fees, non-sufficient fund fees, and processing fees, if different from the terms herein. You are responsible and liable for any fees, including attorney and collection fees, that MagnetWireless LLC, may incur in its efforts to collect any remaining balances from You. You also agree that You will be billed for and will pay any outstanding balances if You cancel the Services. Notwithstanding the foregoing, in the event that Your use of the Services involves usage-based charges that in MagnetWireless LLC’s opinion are substantial, MagnetWireless LLC may, in its sole discretion, process charges against Your payment method prior to Your regular monthly billing cycle date and then true up on a forthcoming invoice. Upon termination of service for any reason, Customer will immediately stop using any numbers and Service assigned by MagnetWireless LLC. MagnetWireless LLC reserves the right to charge a fee for any chargebacks unless in connection with a valid dispute recognized by MagnetWireless LLC as due to MagnetWireless LLC’s error.

7.3 Invoice Discrepancies & Currency Conversion

We deliver all invoices through mail or E-mail only unless MagnetWireless LLC agrees in writing to an alternate method. All transactions are charged in U.S. dollars (USD). Customer must notify MagnetWireless LLC of any dispute in writing via certified mail within 30 days of the date of the charge appearing on Your account statement otherwise You waive any objection to such charge and further recourse. Written letters must be sent to MagnetWireless LLC Billing Department, P.O Box 6535, West Palm Beach, FL 33405. Customer is still responsible for amounts that are not in dispute and pay such amounts timely. Undisputed amounts that are not timely paid in full may result in termination or interruption in service.

7.4 Recovery Fees

The fee to make changes to Your account is ($7.95). The Regulatory Recovery Fee is $3.95. Local number portability fee is $1.83. USF Carrier cost recovery fee is $0.99. E-911 fee is $1.95. Excessive Usage, conference calling and call queues are $0.05 per minute round up to nearest minute and billed in full minute increments. Cancellations to port request are $15.00 each. A Regulatory Recovery Fee for every phone number is assigned to Your account and will be charged monthly to offset costs incurred by MagnetWireless LLC in complying with inquiries and obligations imposed by federal, state and municipal regulatory bodies/governments and the related legal and billing expenses. This fee is not a tax or charge required or assessed by any government. The Regulatory Recovery Fee will apply to every phone number assigned, including toll-free and virtual numbers. The FCC requires that MagnetWireless LLC provide emergency 911 services, and allows us to charge a recurring monthly fee that is used for the following: next generation costs required by the Federal Communications Commission (“FCC”) for supporting computer software and hardware upgrades that allow public safety answering points (“PSAP”) to send assistance to the registered location of a 911 caller. The monthly Emergency 911 Fee is charged for each Unlimited and Metered Extension and for each Secondary Line Appearance.

7.5 Taxes

Prices for the Services do not include any customs duties, sales, use, import or export, value-added, excise, federal, state, local, public utility, USF, 911 Fees, and other regulatory fees or other similar charges. All such taxes or charges shall be paid by You and will be added to any amounts otherwise charged to You unless You provide MagnetWireless LLC, with an appropriate exemption certificate. If any amounts paid for the Services are refunded by MagnetWireless LLC, applicable taxes may not be refundable. If service is disconnected, Customer acknowledges that the Invoices from MagnetWireless LLC are valid accounts stated verifying Customer’s liability to MagnetWireless LLC, plus any collection costs and attorneys’ fees associated with collecting from Customer.

7.6 Release of Numbers

You acknowledge that in the event of any account termination or cancellation, all telephone numbers associated with Your account may be released unless MagnetWireless LLC is required by law to port your telephone number(s) to another carrier. Similarly, the cancellation of individual services which have associated telephone numbers will result in the release of such numbers unless MagnetWireless LLC is required by law to port your telephone number(s) to another carrier.

7.7 Unlimited Voice Services

Unlimited calling applies only to calls made within the continental United States, Mexico, and Canada. Calls to Alaska, Hawaii, and all non-Canadian international calls are subject to additional usage charges. Unlimited voice services are provided solely for live dialog between individuals. Unlimited voice services may not be used for conference calling, call forwarding, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections which do not consist of uninterrupted live dialog between individuals. If MagnetWireless LLC finds that You are using an unlimited voice service offering for other than live dialog between two individuals, MagnetWireless LLC may, at its option, terminate Your service or change Your plan to one with no unlimited usage components. MagnetWireless LLC may provide commercially reasonable written or E-mail notice that it intends to take any of the above actions, and You may terminate the Agreement. Notwithstanding the foregoing, You shall be entitled to use MagnetWireless LLC conference calling services such as three-way calling and MagnetWireless LLC-provided conference calling bridges. Unlimited Usage service plans are subject to interruption if the services or usage are determined excessive or in violation of the fair use terms described in Section 3, above.

7.8 Metered Usage

There are certain calls which will incur additional usage charges, such as calls to Alaska, Hawaii, and international calls. In addition, certain features such as call forwarding from auto attendants to an outside number will all incur charges at the then current rate established by MagnetWireless LLC. Metered usage is billed in full-minute increments, and actual usage is rounded up to the next full increment at the end of each call for billing purposes.

7.9 Credentials Necessary to Access Services

Customer is responsible to secure all credentials used to access the Services, including credentials used by telephones or softphones and credentials used by users or administrators to access the MagnetWireless LLC user interface, as well as the media access control (MAC) address of telephones used by Customer. Customer acknowledges that placing telephones on a publicly accessible internet protocol address or a publicly accessible network will subject the Customer to a higher level of risk for fraudulent activity, as will use of the Services using a network that has not been secured using best practice measures. Customer acknowledges that Customer bears the risk of loss arising from any unauthorized or fraudulent usage of the Services. MagnetWireless LLC may, but shall not be required, to take action to prevent or terminate any fraud or abuse in connection with the Services.

8. Ancillary Services

Additional MagnetWireless LLC Services can be purchased by users You designate as administrators through the MagnetWireless LLC user interface or by calling MagnetWireless LLC Customer Care. You hereby authorize those users with administrative privileges to: a) Add Services or Equipment to Your MagnetWireless LLC account; and b) Commit You to pay for these Services or Equipment on a recurring monthly basis. You further authorize MagnetWireless LLC to obtain payment of Your then-current statement balance from You each month from Your credit card account. Caller name identification (i.e., caller ID with name) Services provided by MagnetWireless LLC are based on the availability of such Services from MagnetWireless LLC’s underlying providers. We do not guarantee that such Services are available for all numbers in all serving areas. Certain Services provided by MagnetWireless LLC shall be subject to separate Contracts which shall supersede this Agreement in the case of any conflict of terms. If any such Contracts, or any provisions therein, are held to be unenforceable for any reason, then the terms of this Agreement shall apply with respect to the supply of that Service and Equipment. MagnetWireless LLC may introduce new ancillary Services to new and existing customers. Such ancillary Services may sometimes be offered on a trial basis for a specified period of time during which no fees shall apply to Customer. In some cases, the terms of the free trial may involve an automatic re-enrollment at the end of the trial unless the Customer opts out of the trial and/or cancels the service during the term of the free trial. In no event shall MagnetWireless LLC impose service fees on Customer for ancillary services without providing Customer the opportunity to opt-out of the trial and/or to cancel the ancillary Service during a no-cost trial period.

9. Changes to Rate Plans or Components to Service

MagnetWireless LLC may adjust the components comprising a specific plan at any time. MagnetWireless LLC reserves the right, from time to time, to enhance or change the terms and modify service plans and features, provided that such changes are consistently applied in a manner and degree to similarly situated customers. This may include changes to address issues caused by customers such as violation of the fair use terms associated with unlimited plans. MagnetWireless LLC will use commercially reasonable efforts to provide thirty (30) days advance notice of such proposed changes. MagnetWireless LLC also reserves the right to increase pricing when there are government-sourced or regulated changes applicable to Voice or Data plan providers or increases by the underlying service provider which increase the cost of Voice and Data services, and to include/exclude certain international calling destinations at any time based on its commercial or legal judgment. All pricing is exclusive of taxes, fees, and other government charges.

10. Notices from MagnetWireless LLC

MagnetWireless LLC may provide You notice under this Agreement or Contract either by written document via mail, E-mail, by call, voice mail, or by publishing the information on the MagnetWireless LLC website. Such notice shall be deemed valid upon the date of the notice being published or sent to You. You may notify MagnetWireless LLC via a written document certified mail. E-mail and facsimile are not considered satisfactory methods of notice.

11. Emergency Service, 911 Dialing and 911 Service Limitations

11.1 911 Service

Our customers have access to basic 911 service free of cost which is already part of the plan. No additional charges are incurred on behalf of this. YOU ACKNOWLEDGE 911 SERVICE WILL NOT BE AVAILABLE UNLESS ALL SERVICE REQUIREMENTS ARE ACTIVATED, OPERATIONAL, AND CONTINUOUS WITHOUT INTERRUPTION FOR THE DURATION OF THE CALL, INCLUDING, BUT NOT LIMITED TO, POWER SUPPLY, AND BROADBAND INTERNET CONNECTION.

11.2 911 Call Routing

MagnetWireless LLC offers 911-type dialing service in certain areas within the U.S. (but may not offer such service in certain areas of the U.S. or non-U.S. locations) that differs from traditional 911 services. When You dial 911 Your call is routed from the MagnetWireless LLC network to the Public Safety Answering Point (PSAP) or local emergency service. If You make changes to Your 911 address using the MagnetWireless LLC. Your call may be routed to a different PSAP or local emergency service personnel, who may ask You to provide Your location and other information. Calls to 911 using a MagnetWireless LLC-provided device may use the native dialer of the customer-provided device to complete the call to 911 using the carrier’s cellular network. If the native dialer is unavailable due to lack of service coverage or other condition that would prevent the call from being placed, the MagnetWireless LLC-provided mobile or softphone application will attempt to complete the call over an alternative, non-cellular network. 911 calls completed using a MagnetWireless LLC-provided mobile or softphone application You authorize us to disclose Your name and address to third parties involved with providing 911 Dialing to You, including, without limitation, call routers, call centers, and local emergency centers.

11.3 Service Outage and 911

You acknowledge and agree that: a) 911 dialing does not function in the event of a power failure or disruption. If an interruption in the power supply occurs, the Service and 911 dialing will not function until power is restored and You may have to reset or reconfigure equipment prior to utilizing the Service or 911 dialing; b) Service outages or suspension or termination of service by Your broadband provider and/or ISP or by MagnetWireless LLC will prevent ALL Service including 911 dialing; c) Service outages due to the suspension of Your account as a result of billing issues will prevent ALL Service, including 911 dialing; d) If there is a service outage for ANY reason, such outage will prevent ALL Service, including 911 dialing; and e) MagnetWireless LLC’s liability is limited for any Service outage and/or inability to dial 911 from Your line or to access emergency service personnel. In addition, network outages or suspensions or disconnections of service by Your broadband provider or Internet Service Provider (“ISP”) will also prevent all Service, including 911 Dialing, from functioning. Service outages due to disconnection of Your account with us for any reason will prevent all Service, including 911 Dialing, from functioning. Your ISP or other third party may intentionally or inadvertently block the ports over which the Service is provided or otherwise impede the usage of the Service. In that event, provided that You alert us to this situation, We will attempt to work with You to resolve the issue. During the period that the ports are being blocked or Your Service is impeded, and unless and until the blocking or impediment is removed or the blocking or impediment is otherwise resolved, Your Service, including the 911 Dialing feature, may not function. You acknowledge that We are not responsible for any loss or damage as a result of the blocking of ports or any other impediment to Your usage of the Service, and any loss of service, including 911 Dialing, which may result. In the event You lose service as a result of blocking of ports or any other impediment to Your usage of the Service, You will continue to be responsible for payment of the Service charges unless and until You disconnect the Service in accordance with this Agreement.

11.4 Possibility of Network Congestion and/or Reduced Speed for Routing or Answering 911

You acknowledge and agree that: a) Network congestion and/or reduced speed in the routing of a 911 communication made utilizing Your equipment may be greater than that experienced when using traditional 911 dialing over traditional public telephone networks; b) 911 dialing from Your equipment will be routed to the general telephone number for the local emergency service provider (which may not be answered outside business hours), and may not be routed to the 911 dispatcher(s) who are specifically designated to receive incoming 911 calls at such local provider’s facilities when such calls are routed using traditional 911 dialing; and c) The general telephone number for the local emergency service provider may produce a busy signal or may take longer to answer, as compared to those 911 calls routed to the 911 dispatcher(s) who are specifically designated to receive incoming 911 calls using traditional 911 dialing. If there are problems then the Service will not work as expected or may become unusable, in which case the 911 service will not work. If the Service does not work for any reason whatsoever then the 911 Service will not work.

11.5 Automated Number Identification

Technical limitations may make it impossible for the PSAP and the local emergency personnel to identify Your phone number when You dial 911. The local emergency operators answering the call may not see Your telephone number or Your registered address. The emergency center may not be equipped to receive, capture, or retain Your telephone number and registered address, so You must be prepared to give them this information. Until You give the operator Your phone number, he/she may not be able to call You back or dispatch help if the call is dropped or disconnected, or if You are unable to speak. MagnetWireless LLC’s system is configured to send the automated number identification information; however, one or more telephone companies that route the traffic to the PSAP, and the PSAP itself, may not be able to receive the information and pass it along. You acknowledge and agree that PSAP and emergency personnel may or may not be able to identify Your phone number in order to call You back if (a) the call is unable to be completed; (b) the call is dropped or disconnected; (c) You are unable to speak to tell the dispatcher the location of Your phone number and/or (d) the Service is not operational for any reason.

11.6 Alternate 911 Arrangements

If You are not comfortable with the limitations of our 911 Dialing service, as described herein, You should consider having an alternate means of accessing traditional 911 or E911 services or disconnecting the Service. Alternate means include mobile (cell) phones and traditional telephone landlines. You acknowledge and agree that: a) MagnetWireless LLC does not offer primary line or lifeline services; b) The Equipment and Services may not support 911 emergency dialing or other emergency functions; and c) Users of the Services, who may place calls using Your phone services, need to be notified of the 911 limitations, and that you acknowledge receipt of labels stating the same for your Equipment. MagnetWireless LLC ADVISES YOU TO MAINTAIN AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 SERVICES SUCH AS TRADITIONAL TELEPHONES AND CELLULAR PHONES. YOU SHOULD ALWAYS HAVE AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 OR E911 SERVICES.

11.7 Disclaimer of Liability and Indemnification Related to 911

We do not have any control over whether, or the manner in which, calls using our 911 Dialing service are answered or addressed by any local emergency response center. We disclaim all responsibility for the loss or damage resulting out of any failure of any type of Service We provide to You, including the inability to make or complete 911. We disclaim all responsibility for the conduct of local emergency response centers and the national emergency calling center. We rely on third parties to assist us in routing 911 calls to local emergency response centers and to our national emergency calling center. We disclaim any and all liability or responsibility in the event such third-party data used to route calls is incorrect or yields an erroneous result or the information or routing is incorrect. Neither We nor our officers or employees may be held liable for any claim, damage, or loss, and You hereby waive any and all such claims or causes of action, arising from or relating to our 911 Dialing service You shall defend, indemnify, and hold harmless us, our officers, directors, employees, affiliates, and agents and any other service provider who furnishes services to You in connection with the Service, from any and all claims, losses, damages, fines, penalties, costs, and expenses (including, without limitation, attorney’s fees) by, or on behalf of, You or any third party relating to the absence, failure or outage of the Service, including 911 Dialing, incorrectly routed 911 calls, and/or the inability of any user of the Service to be able to use 911 Dialing or access emergency service personnel or arising out of, or resulting from: a) Your failure to correctly activate 911 calling; b) Your provision to MagnetWireless LLC of incorrect information in connection with Your 911 calling or service; or c) Misrouted 911 Customer hereby confirms and acknowledges that the Service will not work in the event if device is turned off, due to such matters as power failure or disruption, coverage, Service suspension or disconnection, service outage due to underlying carrier or other acts. User confirms and acknowledges that Services will not work with standard or traditional phone systems, security alarms, TTY equipment, satellite television systems or medical monitoring system equipment and Customer waives any right to a claim against MagnetWireless LLC for interruption or of such systems by the MagnetWireless LLC Service.

12. Equipment, Service and Unauthorized Use

You may be required to purchase telecom equipment in order to utilize the Services. Procuring and maintaining that equipment is Your sole responsibility. MagnetWireless LLC may, at Your request, facilitate the provision of Equipment from a third-party supplier or resell certain equipment. While We suggest and resell some Equipment brands and facilitate Your purchase of some Equipment as an accommodation, the original Equipment manufacturer, and not MagnetWireless LLC, shall be responsible for any Equipment defects, if applicable. MagnetWireless LLC will pass through all original Equipment manufacturer warranties for the Equipment to You. MagnetWireless LLC shall have no liability to You of any nature regarding such Equipment. Please check the Equipment provider’s website for warranty, return rules, and other terms and conditions applicable to such third-party Equipment supplier. MagnetWireless LLC will not cover replacement for lost, stolen, or modified Equipment, or Customer equipment. Customer will not resell or transfer the Service or Equipment to another party without the prior written permission of MagnetWireless LLC. Equipment may not be returned to MagnetWireless LLC for any reason. ALL EQUIPMENT SALES ARE FINAL. Equipment may be returned provided You comply with the terms of this Agreement. Prior to returning the Equipment, You must contact MagnetWireless LLC so that MagnetWireless LLC may determine whether a defect exists and whether to issue You a Return Merchandise Authorization (“RMA”) instruction to deliver and return the Equipment. You must ship the Equipment to the manufacturer at the address provided by MagnetWireless LLC. You have ten (10) days after receipt of an RMA to deliver the Equipment back at the address We provide. You must pay all shipping fees.

13. International Usage

We provide the Service and Equipment to You for use of the Service within the United States, which may include placing calls to other countries. If You take or send the Equipment to a country other than the US or Canada or You use our Service in conjunction with a wireless device outside the US and the Service is used by You or another party from there, You/they do so at Your/their own risk, including the risk that such activity violates local laws in the country where You/they do so. You are liable for any and all use of the Service and/or Device by any person making use of the Service or Device provided to You by us

14. Disclaimer of Warranty & Limitation of Liability

THE SERVICES ARE PROVIDED AS-IS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MagnetWireless LLC FURTHER DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OR AS A RESULT OF UNAUTHORIZED ACCESS, ALTERATION, THEFT OR DESTRUCTION OF CUSTOMER’S EQUIPMENT OR DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION THROUGH ACCIDENT, FRAUD OR ANY OTHER METHOD REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF MagnetWireless LLC’S OR ITS VENDOR’S NEGLIGENCE. MagnetWireless LLC WILL NOT BE LIABLE FOR ANY DELAY OR FAILURE TO PROVIDE SERVICE, INCLUDING 911 DIALING, AT ANY TIME OR FROM TIME TO TIME OR ANY INTERRUPTION OR DEGRADATION OF VOICE QUALITY THAT IS CAUSED BY ANY REASON OR FACTOR. YOU ASSUME THE ENTIRE RISK ARISING OUT OF THE USE OF THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MagnetWireless LLC, ITS SUPPLIERS, DISTRIBUTORS, RESELLERS, OR RETAILERS BE LIABLE (WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE) FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THIS AGREEMENT OR THE USE OF OR INABILITY TO USE THE SERVICES EVEN IF MagnetWireless LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH MagnetWireless LLC RELATED TO THIS AGREEMENT OR THE SERVICES/EQUIPMENT SHALL BE CANCELLATION OF THE SERVICES. ANY CLAIM MUST BE MADE WITHIN 90 DAYS OF THE EVENT OF THE CLAIM OR 90 DAYS FROM THE TERMINATION OF SERVICE, WHICHEVER IS EARLIER AND MagnetWireless LLC HAS NO LIABILITY THEREAFTER. MagnetWireless LLC’S LIABILITY IS LIMITED TO REPAIR, REPLACEMENT, CREDIT OR REFUND. ALL WARRANTIES COVER ONLY DEFECTS ARISING UNDER NORMAL USE AND DO NOT INCLUDE MALFUNCTIONS OR FAILURES RESULTING FROM MISUSE, ABUSE, NEGLECT, ALTERATION, MODIFICATION, IMPROPER INSTALLATION OR REPAIRS BY ANYONE OTHER THAN MagnetWireless LLC OR ITS APPROVED VENDOR’S. IN THE EVENT A COURT AWARDS DIRECT DAMAGES DESPITE THE FOREGOING, SUCH DAMAGES SHALL NOT EXCEED THE LESSER OF $250.00 OR THE AMOUNT YOU PAID TO MagnetWireless LLC WITHIN THE LAST SIX (6) MONTHS. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. MagnetWireless LLC DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY QUALITY OF SERVICE OR FITNESS FOR A PARTICULAR PURPOSE FOR THE EQUIPMENT PROVIDED BY OR THROUGH MagnetWireless LLC ITS SUPPLIERS, DISTRIBUTORS, RESELLERS, OR RETAILERS. IN NO EVENT WILL MagnetWireless LLC, ITS OFFICERS, OWNERS, DIRECTORS EMPLOYEES, AFFILIATES OR AGENTS OR ANY OTHER SERVICE PROVIDER WHO PROVIDES SERVICES TO MagnetWireless LLC OR TO ITS CUSTOMERS BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, COMPENSATORY OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, LOSS OF LIFE, WRONGFUL DEATH, PROPERTY DAMAGE, LOSS OF DATA, LOSS OF REVENUE OR PROFITS OR DAMAGES ARISING OUT OF INABILITY TO ACCESS EMERGENCY SERVICE, INCLUDING 911 DIALING SERVICE OR TO OBTAIN EMERGENCY HELP.

15. Dispute Resolution and Mandatory Arbitration

PLEASE READ THIS CAREFULLY, IT AFFECTS YOUR RIGHTS. It is important that You read this entire section carefully. This section provides for mandatory resolution of disputes through final and binding arbitration before a neutral arbitrator instead of in a court, by a judge or jury, or before a regulatory agency. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class action lawsuits are not permitted.

15.1 Arbitration

MagnetWireless LLC and You agree to arbitrate any and all disputes and claims between You and MagnetWireless LLC. Arbitration means that all disputes and claims will be resolved by a neutral arbitrator instead of by a judge or jury in a court, or by any regulatory agency with jurisdiction over any disputes or claims between You and MagnetWireless LLC. You agree that by entering into this Agreement, You and MagnetWireless LLC are waiving the right to jury trial. This agreement to arbitrate is intended to be given the broadest possible meaning under the law. It includes, but is not limited to: Disputes and claims arising out of or relating to any aspect of the relationship between You and MagnetWireless LLC, whether based in agreement, tort, statute, regulation, fraud, misrepresentation, or any other legal theory; Disputes and claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising); disputes and claims that may arise after the termination of this agreement; and Disputes and claims that are currently the subject of individual litigation; disputes and claims that are currently the subject of purported class action litigation in which You are not a member of a certified class; and disputes and claims concerning the scope of this arbitration provision. Before a Customer institutes any legal proceeding which shall only be arbitration, Customer hereby agrees to provide MagnetWireless LLC with an opportunity to resolve the dispute or claim prior to arbitration by sending a written description of the dispute or claim via certified mail to MagnetWireless LLC to MagnetWireless LLC Customer Service, P.O Box 6535, West Palm Beach, FL 33405. If MagnetWireless LLC is not able to resolve the claim with thirty (30) calendar days from receiving the notice, then Customer or MagnetWireless LLC may initiate arbitration as described in this Agreement. All disputes or claims between Customer, any member of Customer’s household, or any guests, employees, or agents of Customer arising out or relating to the Service or Equipment will be resolved by arbitration before a single arbitrator administered by the American Arbitration Association in accordance with its Commercial Arbitrations Rules. The arbitration will take place in Los Angeles County, California. The arbitrator’s decision will be the plain meaning of the relevant documents, including this Agreement and/or Contract, and will be final and binding. Without limiting the foregoing, the parties agree that no arbitrator has the authority to (i) award relief in excess of what this Agreement provides or (ii) award punitive or exemplary damages. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. All claims shall be arbitrated individually. Customer shall not bring or join any class action of any kind in court or in arbitration. THIS ARBITRATION PROVISION CONSTITUTES A WAIVER OF ANY RIGHT TO A JURY TRIAL. Each party will bear their own attorneys’ fees, expenses, and arbitrator fees and costs, respectively.

15.2 Exceptions to Arbitration Agreement

You and We agree: If You fail to timely pay amounts due, We may assign Your account for collection, and the collection agency may pursue in court claims limited strictly to the collection of the past due debt and any interest or cost of collection permitted by law or the Agreement; MagnetWireless LLC may take any disputes over the validity of any party’s intellectual property rights to a court of competent jurisdiction; any dispute related to or arising from allegations associated with fraudulent or unauthorized use, theft, or piracy of service may be brought directly to MagnetWireless LLC only and not to any other court; and MagnetWireless LLC may seek any interim or preliminary relief from a court of competent jurisdiction, necessary to protect the rights or property of MagnetWireless LLC or its vendors, in lieu of seeking or pending the completion of arbitration.

16. Consent to Use of Electronic Signatures and Records

As a convenience and courtesy to You, MagnetWireless LLC may provide access to its Services online which may require You to enter into agreements or receive notices electronically. Accordingly, You acknowledge and agree that by clicking “I Agree” or “I Accept” anywhere on a MagnetWireless LLC website that: You agree to conduct electronically the particular transaction into which You thereby enter, including, without limitation, entering into this Agreement; That You have read and understand the electronic copy of electronic contracts, notices, and records, including, without limitation, this Agreement, and any policies and any amendments hereto or thereto; You agree to, and intend to be bound by, the terms of the particular transaction into which You thereby enter; You are capable of printing or storing a copy of electronic records of transactions into which You enter including, without limitation, this Agreement and any amendments hereto; and, You agree to receive electronically information about the Services and other electronic records into which You thereby enter including, without limitation, this Agreement. You agree that any personally identifiable information that You provide may be used by MagnetWireless LLC.

17. Entire Agreement

This Agreement shall constitute the complete and exclusive agreement between us, notwithstanding any variance with any Contract or other written instrument submitted by You. The acceptance of any Contract is expressly made conditional on Your consent to the terms set forth herein. The terms and conditions contained in this Agreement and any Contract may not be modified by You except in writing duly signed by You and an authorized representative of MagnetWireless LLC. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable, and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under all circumstances. MagnetWireless LLC is not liable for editorial, pictorial, or typographical errors in this communication. This Agreement is binding upon the heirs, successors, and assigns of MagnetWireless LLC and Customer. Any change of ownership to the Customer’s account is only effective if the new responsible party and the current responsible party mutually execute MagnetWireless LLC’s required documents to effectuate the change of responsibility. Until the document is mutually executed to MagnetWireless LLC’s satisfaction, the initial owner shall remain the responsible party. The terms and conditions herein may be changed from time to time by MagnetWireless LLC who will use reasonable efforts to provide notice to the Customer. IF YOU ARE AGREEING ON BEHALF OF A COMPANY, YOU REPRESENT YOU ARE AN AUTHORIZED AGENT TO ACT ON BEHALF OF THE COMPANY BY THE ACCOUNT HOLDER TO BIND THE COMPANY UNDER THIS AGREEMENT.

18. No Waiver of Rights

Failure to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision.

19. Force Majeure (Events Beyond Our Control)

MagnetWireless LLC shall not be liable for any delay in performance directly or indirectly caused by or resulting from events beyond MagnetWireless LLC’s control and/or acts of God including but not limited to fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failure, late delivery by suppliers or other difficulties of MagnetWireless LLC even though MagnetWireless LLC gave its best efforts.

20. Governing Law

The Agreement is governed by the law of the state of California without regard to its conflict of law provisions. Customer agrees that regardless of any statue or law to the contrary, any claim or cause of action arising out of or related to use of Service or the Agreement must be filed within ninety (90) days after such claim or cause of action arose or be forever barred.

21. Breach or Non-Payment

In the event Customer breaches the terms of this Agreement, including but not limited to the failure to pay any sum due hereunder, Customer will reimburse MagnetWireless LLC for all collection and other costs incurred by MagnetWireless LLC in the enforcement of MagnetWireless LLC’s rights hereunder and MagnetWireless LLC may keep any payments made by Customer.

22. Survival

Any provision of this Agreement that imposes or contemplates continuing obligations on either Customer or MagnetWireless LLC will survive the expiration or termination of this Agreement or Contract.

23. Assignment

This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and permitted assigns. Notwithstanding the foregoing, You shall not assign, delegate, or transfer any of Your rights or obligations hereunder without the prior written consent of MagnetWireless LLC.

24. No Third-Party Beneficiaries

This Agreement is for the benefit of the parties hereto and is not intended to confer any rights or benefits on any third party. There are no third-party beneficiaries as to this Agreement or any part or specific provision of this Agreement.

25. Shipping Policy

Devices or SIMs purchased through any means i.e call, website, social media, or email will be delivered free of cost and MagnetWireless LLC will be responsible for all shipping charges. Along with that, a return label will be sent, in case of any issue consumer would be able to return it free of cost.

Business Name: MagnetWireless LLC

Business Address:156 E 3rd St, Mount Vernon, NY 10550

Mailing Address: 156 E 3rd St, Mount Vernon, NY 10550 United States

Email: info@MagnetWireless.co

Customer Service Number: +1 (877)-363-1614

Campaign Information

Description: We will be sending various types of messages, including:

• One-time passcodes for secure login authentication

• Bill reminders

• Promotional offers with unsubscribe options

• SIM activation notifications

• Customer support messages with contact information

Sending messages with embedded links? Yes

Sending messages with embedded phone numbers? Yes

Sending messages with age-gated content? No

Sending messages with content related to direct lending or other loan arrangement? No

How do end-users consent to receive messages?

Opt-In: During the registration or purchase process, users are given the option to opt-in to receive messages by checking a box or selecting a preference. (https://www.MagnetWireless.co/wireless-homephone/)

Explicit Consent: Users provide explicit consent through a consent form or agreement stating they agree to receive communications.

Reply to Message: Users may consent by replying to an initial message with a keyword (e.g., “YES”) indicating their agreement to receive further messages.

Opt-in Message: Welcome to MagnetWireless! To receive updates, promotions, and important notifications, reply YES to this message. By opting in, you agree to our terms and conditions available at (https://www.MagnetWireless.co/terms). You can unsubscribe at any time by replying STOP. Thank you for choosing MagnetWireless!

Opt-out Message: You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.

Help Message: Reply STOP to unsubscribe. Msg&Data Rates May Apply.

Opt-in Keywords: SUB, SUBSCRIBE

Opt-out Keywords: CANCEL, END, QUIT, UNSUBSCRIBE, STOP, STOPALL

Help Keywords: HELP, INFO

MagnetWireless | US Leading Telecommunication Company

https://www.MagnetWireless.co

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